Office Sales / Parts Desk

Role Overview

We are seeking a knowledgeable and customer-focused individual to join our Office Sales and Parts Desk team. You will be the technical backbone for our local trade customers, taking incoming calls, identifying precise heavy-goods vehicle parts, and providing rapid quotes to keep their fleets moving.

Key Responsibilities

• Handling high volumes of incoming sales calls from trade accounts, workshops, and fleet operators.
• Accurately identifying commercial vehicle parts (HGV, LCV, Trailer) using electronic cataloging systems.
• Generating quotes, checking stock availability, and processing live sales orders through our internal database.
• Providing front-of-house support at the trade counter for walk-in customers.
• Sourcing non-stock special order items directly from manufacturing partners.

Requirements

• Demonstrable experience working in a Motor Factor, dealership parts department, or commercial vehicle workshop.
• Familiarity with automotive cataloging systems (such as Autocat, TecDoc, or similar).
• Strong IT skills and the ability to navigate inventory software quickly.
• An excellent telephone manner and the ability to work calmly under pressure.
• A proactive approach to upselling complementary parts and workshop consumables.

What We Offer

• Competitive starting salary with opportunities for growth.
• A secure position within a highly established, independent family-run business.
• Fast-paced, engaging environment where your technical knowledge is valued.
• Staff purchasing discounts.